Auction Buying FAQ
Yes. We accept absentee bids in advance of the auction. Online bidding is available through our website, login now or submit registration. Please email us at email@example.com or call us at 317-251-5635 to register offline. We will require a credit card and signature to be on file with us to secure your bids. If you do not know the lot number of your item(s) please describe them as well as possible. Phone bids are accepted on items of higher value. Please contact us 48 hours in advance of sale to register as a phone bidder.
Yes. We will do our best to provide additional images and condition reports before the date of the sale. Additional images are always available by viewing lot detail. You can email us by using the Enquiry link on each lot. Please contact us at least 48 hours in advance of the auction to be assured of a response before the sale.
There are two different categories that we use for our shipping procedure. If the item is a piece of furniture or generally larger than 2 feet wide, then we will arrange shipment with our preferred shipper. If the item is smaller than the above dimensions then we will provide you with the shipping quote ourselves. If there are multiple lots of small items we will generally ship those as well.
We usually have the invoices prepared and sent out within 48-72 hours after the end of the auction. Under abnormal circumstances such as a two day auction, it may take a little longer to process the end of auction invoices. We have to gather all of the lots won for each buyer and determine the shipping quotes for those lots before the invoices can be sent out. When we have an auction with more than 400 lots it may take a couple of days to formulate final invoices.
We may not answer the phones the Monday after an auction. Staff may not be readily available the days following an auction. We use this time to process all shipping costs and p/u arrangements prior to submitting invoices. Please leave a message, your call will be returned.
Your shipping charges include the actual cost of shipping, materials, handling charges and insurance costs. All of these items are incorporated into the shipping charge on your invoice.
The first place to check would be your junk folder or your spam folder in your email program. Sometimes our invoices wind up there due to the settings for your email program or your Internet Service Provider. If we do not have your email address for some reason then you should check your voicemail or answering machine. That is where the invoices go when we do not have an email address. If you still cannot find an invoice then we suggest that you send us an email to firstname.lastname@example.org to let us know that you have not received an invoice. Before you send an email please be sure that you have given us at least 48-72 hours after the auction to process the invoices.
Your domestic package will be shipped by USPS or UPS at our discretion. We ask that you provide us with your street address and not a PO Box because it will take longer and we can only insure up to $5000 for USPS packages. International shipments are by USPS, UPS or Fedex Express at our discretion. Shippers are chosen based on the amount of insurance needed to cover the auction item.
Extreme care is used with every item we sell in our auctions. The items are generally wrapped in bubbles, placed in peanuts and double boxed. This is our standard practice and we do make adjustments for abnormally shaped items to make sure that they get to their destination safely.
We encourage all bidders to email us at email@example.com to request a shipping quote on an item before bidding on an item. The terms and conditions that you agree to when you sign up for the auction do state that you cannot cancel the sale due to shipping charges after you are the successful bidder on an item. This is the reason that we want you to request a quote before the auction. Note: You may not get a shipping quote if you request one within 36 hours prior to an auction. In this case you accept the responsibility for shipping charges on all items won in an auction.
Your domestic package will be shipped by USPS or UPS at our discretion. We ask that you provide...MORE
I haven't received my invoice, what should I do?
The first place to check would be your junk folder or your spam folder in your email program. Somet...MORE