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Help/FAQ
Do we take absentee or phone bids?
Yes. We accept absentee bids in advance of the auction. We provide a secure online form for easy registration. Please email us at sales@antiquehelper.com or call us at 317-251-5635 or fax us at 253-322-5430 for additional assistance. We may require a credit card and signature to be on file with us to secure your bids. If you do not know the lot number of your item(s) please describe them as well as possible. Phone bids are accepted on items of higher value. Please contact us 48 hours in advance of sale to register as a phone bidder.
Can I get a specific condition report or request additional images?
Yes. We will do our best to provide additional images and condition reports before the date of the sale. Additional images can also be viewed on the main listing page by clicking on the link under the main picture. Please contact us at least 48 hours in advance of the auction to be assured of a response before the sale. All items will be described with condition, dimensions and images online via eBay Live. Please visit our home page for a link to this site. Generally the entire auction is online 7 days before the date of the sale. Please check back for updates.
Why does it look like I bid against myself when I look at the bid history?
Sometimes the bid history will only show one bidder with multiple bids giving the apperance of one bidder bidding against themselves. The reason the bid history only shows one bidder is that the underbidder who is bidding while the auction is live did not surpass your original absentee bid. If the live bidder did surpass the absentee bid then you would see several bids placed for your original absentee bid then finally the bid by the underbidder that surpassed the absentee bid. We realize this is confusing and we have contacted eBay about this concern numerous times but so far it has not been changed to show all bids being placed. Please visit eBay's FAQ page if you have any other questions.
Who will be shipping my item after I win the auction?
There are two different categories that we use for our shipping procedure. If the item is a piece of furniture or generally larger than 2 feet tall or wide, then we will ask that you contact Navis at 877-472-0026 to arrange shipment. If the item is smaller than the above dimensions then we will provide you with the shipping quote ourselves. If there are multiple lots of small items we will generally ship those as well.
How long after the auction ends should I expect my invoice?
We usually have the invoices prepared and sent out within 48 hours after the end of the auction. Under abnormal circumstances such as a two day auction, it may take a little longer to process the end of auction invoices. We have to gather all of the lots won for each buyer and determine the shipping quotes and buyer’s premiums for those lots before the invoices can be sent out. When we have an auction that has 400 lots it can take a couple of days to formulate the invoices.
Why doesn’t anyone answer the phone on the Monday after an auction?
We may not answer the phones the Monday after an auction. Staff may not be readily available the days following an auction. We use this time to process all shipping costs and p/u arrangements prior to submitting invoices. Please leave a message, your call will be returned.
What is included in my shipping charges?
Your shipping charges include the actual cost of shipping, materials and handling charges and insurance costs. All of these items are incorporated into the shipping charge on your invoice.
I haven’t received my invoice, what should I do?
The first place to check would be your junk folder or your spam folder in your email program. Sometimes our invoices wind up there due to the settings for your email program or your Internet Service Provider. If we do not have your email address for some reason then you should check your voicemail or answering machine. That is where the invoices go when we do not have an email address. If you still cannot find an invoice then we suggest that you send us an email to Sales@antiquehelper.com to let us know that you have not received an invoice. Before you send an email please be sure that you have given us at least 48 hours after the auction to process the invoices.
How will my Domestic or International items be shipped?
Your domestic package will be shipped by USPS or DHL at our discretion. We ask that you provide us with your street address and not a PO Box because it will take longer and we can only insure up to $5000 for USPS. International shipments are by USPS Worldwide Express, DHL Express or Fedex Express at our discretion. Shippers are chosen based on the amount of insurance needed to cover the auction item.
How are my items packaged?
Extreme care is used with every item we sell in our auctions. The items are generally wrapped in bubbles, placed in peanuts and double boxed. This is our standard practice and we do make adjustments for abnormally shaped items to make sure that they get to their destination safely.
How do I know what the shipping charges will be on an item I want to bid on?
We encourage all bidders to email us at sales@antiquehelper.com to request a shipping quote on an item before bidding on an item. If it is a large item, such a piece of furniture, contact Navis Pack and Ship at in1050@gonavis.com for a shipping quote. The terms and conditions that you agree to when you sign up for the auction do state that you cannot cancel the sale due to shipping charges after you are the successful bidder on an item. This is the reason that we want you to request a quote before the auction. Note: You may not get a shipping quote if you request one within 36 hours prior to an auction. In this case you accept the responsibility for shipping charges on all items won in an auction.
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©Copyright 2005-2008 Antique Helper, Inc. All Rights Reserved
2764 E. 55th Place, Indianapolis, IN 46220
2764 E. 55th Place, Indianapolis, IN 46220